COMMUNICATION. ATTENTION. CONNECTION.
Your communication with us is an integral part of our success. Your constant support and connection have led to delivery of our Growth for which we are appreciative, and we are committed to provide the best.
Here’s some virtuous news from us!
As per the procedures established by the Government of India, we will now be able to deliver both essential and non-essential products in Green, Orange and Red zones. While our services have resumed for these zones, we will be able to deliver only essential products in the containment zones.
We’d like to assure you that all security and hygienic measures are being taken to safeguard the health and wellbeing of our staff members and warehouses. In order to certify zero interaction delivery for your safety, we urge you to choose pre-paid delivery options.
Being online is being in line with the need of the hour. Order online, sit back and stay safe. We’ll do our best to deliver your goods at your entrance. Please stay associated with us through our social media channels and share your thoughts. We are in this collected and thinking about you.
Stay Home, Stay Safe, Stay Healthy, Stay Strong.
Updates on Deliveries
As per the guidelines set by the Government of India, we will now be able to deliver both essential as well as non-essential products in Green, Orange and Red zones. While our services have resumed for these zones, we will be able to deliver only essential products in the containment zones.
Our enthusiastic acquaintances are making all efforts to provide the products and services our clienteles need currently. Please bear with us in case delivery of orders at your location take longer than normal stipulated time. While placing an online order, remember to check if the pin code for your location is serviceable.
Please see below for a list of commonly asked questions related to COVID-19 and how it is impacting our operations and our customers.
Frequently Asked Questions
1. Are Atulya stores open? Are there any changes in store timings?
We will be reopening some of our Atulya stores across India (other than containment zones) starting Date from 11 AM to 7 PM. Get in touch with our customer service team at Email Address to know if an Atulya store near you is open. Besides, our website and app are always open.
2. Can I contact customer service during this time?
Absolutely! Our customer service team is available 9:30 AM to 5:30 PM Monday to Saturday. You may write to us at Email Address or contact us from the My Account section on your mobile app or click the chat icon to chat with us any time.
3. Will my order and shipment be delayed due to COVID-19?
You may experience temporary postponements as an outcome of supplementary safety procedures we are taking to help protect our servicing teams. Any delays or changes to your order timing will be communicated via email. You may write to us at firstname.lastname@example.org or contact us from the My Account section on your mobile app or click the chat icon to chat with us anytime.
4. Can I cancel my order due to COVID-19?
Yes, you surely can. If the products have not been shipped, you can cancel your order. You can cancel your order from My Account section on your mobile app or click the chat icon to chat or write to us at email@example.com
6. Can I return my order due to Covid-19?
Keeping with front-line enterprises and procedures put in place by Governmental authorities to stem the spread of COVID-19, and safeguard public health, all return requests will be processed after May 17, 2020. You may register the return from My Account section on your mobile app or click the chat icon to chat or write to us at Email Address
7. Which items are being delivered?
As per the guidelines set by the Government of India, we will now be able to deliver both essential and non-essential products in Green, Orange and Red zones. While our services have resumed for these zones, we will be able to deliver only essential products in the containment zones. To know more about the Red, Orange and Green zones, chat or write to us at Email Address
8. What is the timeline for deliveries of essential products?
Our dedicated associates are making all efforts to provide the products and services our customers need currently. Please bear with us in case delivery of orders at your location take longer than usual. In case a pin code lies in a containment zone, delivery of non-essential items in these areas may get delayed. Below are the detailed timelines:
Andaman & Nicobar Islands, Ladakh, Lakshadweep
Rest of India
We are at present delivering essential commodities in 34 States/UT covering 17K pin codes.
We are now delivering in select pin codes of the below cities: Andhra Pradesh, Arunachal Pradesh, Assam, Bihar, Chandigarh, Chhattisgarh, Dadra and Nagar Haveli, Daman & Diu, Delhi, Goa, Gujarat, Haryana, Himachal Pradesh, Jammu and Kashmir, Jharkhand, Kerala, Karnataka, Madhya Pradesh, Maharashtra, Manipur, Meghalaya, Mizoram, Nagaland, Orissa, Pondicherry, Punjab, Rajasthan, Sikkim, Tamil Nadu, Telangana, Tripura, Uttar Pradesh, Uttarakhand, West Bengal.
Shipping & Delivery
At Atulya, our aim is to ship our products in a quick, safe and inexpensive manner. We deliver to 511 destinations within India.
Processing Your Order
We try our best to ship goods to you as soon as possible. On an average, it takes us about 5 business days to ship goods out of our warehouses across India. However, if the quantities ordered are more than 5 pieces per product per style, or if the item ordered is under production, it may take longer to process your order. Should this happen, we will keep you informed by email.
To calculate how much time, it will take you to receive your Atulya merchandize, please add the shipping times given below to the 5-day order processing period.
Delivery Methods, Times and Cost
For more information about shipping and delivery, please see our Shipping FAQs.
Domestic Shipping companies
3-5 Business Days
A single flat rate of INR 60 for orders below INR 499. Free Shipping for orders above INR 499.
Return & Exchanges
Before you return an Atulya product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.
Let's not think of an irregular weave or print or a stitch as a defect. Handloom means a glorious uncertainty when it comes to uniformity.
Despite these variables, at Atulya we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item.
Please note that Exchange or Refund will not be made against the non-returnable items, unless there is a defect or different from its description
Discounted products (all items listed under SALE category)
Reverse Pick Up Policy
We offer our customers a simple, hassle-free, Reverse Pick-up policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.
You can call us on Phone Number or e-mail us at firstname.lastname@example.org within 10 days from the date of delivery.
Please mention your order number in the subject line to help us quickly process your returns/exchanges.
Please ensure that the returned merchandize is unused, unworn, unwashed, undamaged and is in a salable condition.
We request you to maintain the original packaging of the items to be returned, including the Atulya tags.
Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
The items for reverse pick up will be picked up within 4 business days from the date of request.
After the receipt of item(s), your request for returns/exchanges would be processed.
In the case of returns, banks normally take 7-10 business days to process a refund once it has been initiated from our end.
In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.
Note: - Some of the pin codes are not feasible for Reverse pick up, in such cases the customer will need to send it back to us. Please note we do not offer reverse pick facility outside India.
For more details please call us on our customer care number Phone Number or e-mail us email@example.com
Atulya reserves the right to reject returns from any customer, in case of frequent returns by such customer, which shall mean returns on more than 3 occasions in a financial year
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:
You can return/exchange in 30 days after date of delivery, but under the condition that Atulya customer service is intimated within 10 days of delivery of the goods to your address.
Atulya will exchange the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping.
Shipping charges will not be refunded, and customers are required to pay for the shipping costs to return the goods to the applicable return address if the pin code is out of pick up location.
Please note that only defective items are accepted at our CT center. All other products must be sent to our office in Delhi, India.
Sale products are non-returnable. Exchange or Refund will not be made against a non-returnable item unless there is a defect or is different from its description
For Credit Card/Debit Card/Net banking or PayPal Transactions:
As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.
If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where Atulya has erroneously sent you a wrong item / color / size.
For COD (Cash on Delivery) Transactions:
Refunds can only happen via E-Voucher/Credit coupon.
Cash Refunds are not allowed for COD orders since we cannot get deliver cash through couriers.
Customer can also place a request for a reverse pick up in case reverse pick up service is available through our couriers.
Refunds will only be done in the following cases:
Genuine sizing issues, only for unused garments with tags. Please review our size guides carefully before making your purchase.
Genuine quality issues.
Packages lost in transit.
In case Atulya discovers any mispricing in its online catalogue and the price charged to you is higher than the actual price.
In case Atulya discovers that a wrong item has been shipped to you.
In case the customer is not happy with the purchase and has returned the item/items to the address mentioned above. In such cases the filled return form should be included in the return shipment.
No refunds will be given in the following cases:
In case of minor design and color variations. With handloom products there will always be some variation between products.
Incorrect or outdated delivery address.
Incorrect address format including any form of a PO Box address.
After 3 failed delivery attempts by the courier.
Package refused by recipient.
Products returned in a used or damaged condition.
Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.