Will I Be Charged for Octroi Or Entry Taxes In Case Of Domestic Shipping?
All Atulya orders are shipped within India from our warehouse in New Delhi, India to your provided shipping address. Due to the nature of interstate shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your state. Most orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our shipping partners to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice/receipt from our shipping partner for any duties and taxes, you will have to pay them directly at the time of delivery.
How Long Will It Take to Receive My Order?
We make every effort to process your order as quickly as possible. We usually require 7 - 10 working days to dispatch your order. However, if the quantities ordered are more than 5 pieces per product per style, or in case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email.
Which Countries Do You Ship To?
Presently, we are shipping only in India and will very soon start shipping internationally as well. If we are not providing shipment to a country which we are not currently servicing, please contact us firstname.lastname@example.org to inquire if we can ship to your location.
How Is My Order Shipped?
All Atulya orders are shipped door to door, via Ship Rocket and Blue Dart courier services from our warehouse in New Delhi, India to your provided shipping address.
Do You Ship Backorders?
No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.
Will everything be Ship Together?
Yes. Because we do not process backorders, whatever is in stock will be shipped together.
Can I Ship Different Items in My Order to Different Shipping Addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
Can My Order Ship to A Post Office Box?
No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.
What Are the Shipping Costs?
For domestic deliveries i.e. deliveries within India, there is shipping delivery cost of INR 60
How Do I Track My Order?
You can track your order with your tracking confirmation ID or you can contact our helpdesk through email @ email@example.com or you can call us @ +91-11-40524896. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether your order has shipped yet, you can check the status of your recent orders by contacting us anytime.
Can I Change My Shipping Address After Placing My Order?
Once we receive your order, we take approximately 5 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests within 24 hours of your placing an order for which you can contact us at our helpdesk email @ firstname.lastname@example.org . Please contact us via email and then also Email us the Address with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company, then we are unable to make any shipping address changes. Please note that we will not be able to change the address of an order placed for India delivery from one state to other state since the pricing for India in every state may be different.
Why Was My Package Undeliverable?
In case of domestic shipping the shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through by contacting us through our helpdesk email @ email@example.com or you can call us @ +91-11-40524896. If the package status is shown as undeliverable, please call the shipping company at their local number and quote your tracking number to trace your package.
Here are some reasons why your package may be determined undeliverable:
Incorrect Address: Atulya does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated, we will consider the order status as closes, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.
Address Format: If you supply a Post Office Box for your shipping address, Courier Partner is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated, we will consider the order status as closes, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.
Failed Delivery Attempts: If any duties or taxes are due, then the shipping company will require payment at the time of delivery. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable, please call the shipping company's customer service at their local number and quote your tracking number to trace your package.
Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.